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Job Summary:

Responsible for overseeing and managing all aspects of the Rockwell Development Center’s programs, ensuring the delivery of high-quality care to individuals with mental health and/or social, emotional needs.

Requirements:

Master’s degree in a Psychology, Social Work, Counseling, or a related field.
A minimum of 5 years experience in a leadership role with a mental health program or a related field.
Possession of relevant licensure or certification, such as licensure as a Clinical Psychologist or Licensed Clinical Social Worker.
Proficient in administrative tasks, such as updating patients records and creating an efficient schedule.
Experience developing and implementing policies and procedures and report writing.
Understanding and knowledge of HIPAA requirements.
Demonstrate a strong work ethic, ability to multi-task, meet deadlines and work in a complex and fast paced environment.
Strong interpersonal skills for talking to patients, healthcare providers, and insurance companies; ability to effectively manage crisis situations with sensitivity.
Excellent written and verbal communications skills.
Great analytical and decision-making skills.
Ability to train, motivate, and supervise subordinate staff; able to lead and motivate a team confidently.
Ability to delegate tasks as needed.
Knowledge of Spanish is an asset.
High emotional intelligence as evidenced by ability to evaluate/perceive a situation from multiple lenses and understand various perspectives in coming to program resolution.
Knowledge of medical terminology.
Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and rights of all clients.
Competency with Electronic Health Records.

Key Responsibilities:

Oversees the day-to-day program clinical operations; ensures the smooth operation of all program locations, managing and scheduling staff and improving processes.
Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure.
Hires and trains new employees; responsible for annual performance evaluations, team building and self-care opportunities.
Ensures that clinical staff is aware of all policies and procedures.
Supervises clinical staff; will empower staff to achieve their best professionally and guide them through creative problem solving.
Determines and demonstrates effective communication methods and defines appropriate lines of authority for CYM in keeping with the administrative structure; uses all methods of communication to disseminate information to staff in a timely manner.
Ensures the program is following all state/federal healthcare regulations; collaborates with external stakeholders, including government agencies, community organizations, and healthcare providers, to enhance program accessibility and effectiveness.
Monitor and evaluate program outcomes, utilizing data-driven approach to assess program effectiveness.
Identifies indicators to measure, evaluate and improve the CYM program.
Updates patient medical records.
Oversees the purchasing, maintenance, and repair of CYM program equipment; monitors and analyzes budget and financial information and utilizes all resources in an effective and economical manner.
May act as a liaison between clients, their families and additional care staff.
Stay updated with current trends, research, and best practices in the field of mental health incorporating this knowledge into program development and service delivery.
Other duties as assigned.

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